About & Help

GoldenPlay makes every effort to ensure that your cash-out request is processed as quickly and efficiently as possible.

• Cash-out requests must be made via the cash-out section at the Cashier or by clicking the “cash-out” button at the bottom left-hand side of the screen.
• You cannot cash out any winnings before making at least one deposit.
• You cannot cash out before you have met the minimum bonus wagering requirements.
• There are no fees charged for any of our cash-out services; however, your bank or payment processor may levy a fee to process your cash-out.
• The minimum cash-out amount is € 10 and the minimum wire transfer cash-out is € 50.
• The minimum cash-out for all non-EU countries is € 200.
• Any cash-outs greater than € 200 require verification procedures: proof of identity, age, and place of residency. However, we reserve the right to require verification for any cash-out amount or in any case of detected suspicion.
• In order to cancel a cash-out request, click on the ‘cash-out’ button located at the bottom left-hand side of your screen. You will see your cash-out request if it is still pending approval. Click on ‘Cancel cash-out’ to return your funds to your account balance.
• Your cash-out history can be viewed within the “Transaction History” – accessible from the Cashier section of your main menu. There you will find a complete list of all your cash-out requests – both those that have been processed, as well as those you have cancelled. For assistance with cash-outs or any other matter, please contact us.

Cashоut Time Frame

 

Method	Processing	Delivery	Total
Wire transfer, Visa/Credit cards	2 business days	4-8 business days	up to 10 business days
Skrill, Neteller	2 business days	2 business days	up to 4 business days

 

* Please note that Saturday and Sunday, as well as bank holidays, are not business days.
** Some of the listed withdrawal options above might not be available in your country.

• After 2 business days the status of your cash-out request will change to its final status (Either “Approved” or “Failed”) and you will no longer be able to cancel the request.
• You will be notified by email once processing has been completed and the funds have been transferred.
• It may take additional time for your credit card or payment service provider to post your cash-out funds to your account. Please note that some third-party delays may happen in rare cases and are beyond our control.

For more instructions, please do not hesitate to contact Support via Chat at the lobby or contact us at support@goldenplay.com.